FAQ

Shipping & Handling

PROCESSING and HANDLING usually takes 1-2 business days, SHIPPING 3-5 business days.

Pre-orders usually takes 4-7 days.

International 10-25 days

All orders in USA are shipped using USPS Parcel Post & Priority mail. Tracking number will be emailed to you from Info@fanuteclothing.com upon shipment.

Are sizes true to size?

Yes all sizes are true to size.

Is my Fanute windbreaker men's or women's sizing?

All Fanute windbreakers are unisex sizing.

Why some items are in "Pre-orders"?

A pre-order option is allowing you to place an order for an item that is on the way to our warehouse from the supplier. Pre-orders ship out between 4-7 days.

Where is Fanute based?

Based in Florida, USA

Why is my order still in "Pre-shipment"?

Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.

How can I contact Fanute?

At Fanute.com, we value customer correspondence and satisfaction. For inquiries or suggestions on how we can better serve you

Email: info@fanuteclothing.com         

           sales@fanuteclothing.com

Address:
           PO Box 4302
           Winter Park, Florida 32793

One of our friendly and professional representatives would assist you in any way possible. 

I FORGOT TO USE MY DISCOUNT CODE 

Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for us to change it once it’s submitted. Please ensure all your information is accurate before submitting your order, including your discount code. 

Only ONE discount code may be applied per order.

DELIVERY FAILED

If your order is returned to our facility by USPS due to any address discrepancies you will be completely refunded.

PRICE CHANGES

Prices for our products are subject to change without notice. 

The price your order was purchased and confirmed for is final. Prices will not be retroactively adjusted. 

OVERSOLD ITEMS

It is uncommon but under the unfortunate circumstance that an item has been oversold and we are not able to ship the item with your order you will be refunded for the missing item and the remainder of your order will ship.